Welcome to the New York Flower Guys’ Customer Service Department.

Here is a list of commonly asked questions, in which we hope you will find the information you need. Clicking on the question will take you directly to the answer on this page.

If by chance the information you need is not here, we invite you to contact us at custserv@roseflowerguy.com. Please do not send any encryption files when contacting us.

We will have later holiday shopping hours this year. Our Contact Center will be open from 9AM-6PM, Eastern Time, from November 28 until December 21, Monday through Sunday for your convenience.

Our normal Contact Center hours are from 9 a.m. to 5 p.m. Eastern Time,

Monday-Saturday and Sunday from 12 p.m. to 5 p.m.

Please visit our user-friendly web site at any time to place your order.